Your Purchase Could Not Be Completed


When I try to purchase Gem Packs, I get the message that my purchase didn’t go through and that I should visit which generally doesn’t help much…

In any event, I am using an iPhone 6s plus, playing from Serbia, trying to use a Belgrade registered Visa card while having my Apple ID country as Croatia ( since Serbia isn’t available). This could be the root of the issue, however this trick worked so far for app purchases for me.

Anyone else has similar issues ?


Hi @Malvolio,

We’ve seen this issue before, it’s an app store related issue. You will have to contact the apple support to fix it and they shall enable payments with that cards.

Let us know if this helps and if you’ve gotten your issue resolved.


Yeah, apple support promptly fixed the issue and I can make purchases normally now. Thanks!