Can't buy gems/payment


#1

Hi,

I’m trying to purchase some gems but soon as I press on a deal that I want, it just goes into a loading icon and nothing happens.

I know that its not apple pay doing this as I’m able to buy things in other games/app’s…

Please assist with what I can do.

Regards,
Akash


#2

Hi @theacerf1, thanks for reporting this! Could you please send us a screenshot of that loading screen and also confirm your exact in-game username?

Thanks again and apologies for the inconvenience.


#3

Hi Jess,

Please see screenshots attached of the loading icon it’s stuck on and also my user name screenshot.

Have missed out on the starting package because of this :frowning:

Regards,

Akash