Can't buy gems/payment



I’m trying to purchase some gems but soon as I press on a deal that I want, it just goes into a loading icon and nothing happens.

I know that its not apple pay doing this as I’m able to buy things in other games/app’s…

Please assist with what I can do.



Hi @theacerf1, thanks for reporting this! Could you please send us a screenshot of that loading screen and also confirm your exact in-game username?

Thanks again and apologies for the inconvenience.


Hi Jess,

Please see screenshots attached of the loading icon it’s stuck on and also my user name screenshot.

Have missed out on the starting package because of this :frowning: